FAQ's

Your questions answered...

WHEN AND HOW WILL I RECEIVE MY GIFTS?

When you feel you have earned a gift offered by our company, simply, submit a Gift Request Form. Once the Gift Department has confirmed the completion of your qualified demos you will receive an email informing you of the status of your gifts. Once an approval email has been received you may pick up your gifts at your local Rainbow office in Anniston or Huntsville! You may also request that your earned items be shipped to you at your expense.

HOW LONG IS A RAINBOW PRESENTATION?

It depends on your friends. As a general rule, a Rainbow show takes about 1.5 hours to show you everything the Rainbow can do. Planning on nights your friends/family are in for the evening is best, so they are not rushing out for another planned engagement. Sometimes, it can last longer if the customer has questions or decides to keep the Rainbow  for a healthier lifestyle. Our best recommendation is to plan for 2.5 - 3 hrs just to be safe. We have discovered that friends love to talk with one another, and it becomes a lot of socializing; which we too, enjoy!

CAN I SAFELY PURCHASE RAINBOW PRODUCTS ONLINE?

No. Authorized Rainbow Distributors sell the Rainbow Home Cleaning System exclusively through in-home demonstrations. Importantly, only Rainbow Products sold by Authorized Rainbow Distributors in the home come with an authorized warranty. Rainbow products purchased through unauthorized channels, including the internet, are not covered by an authorized warranty. In addition, there is no guarantee that products sold on the internet are either new or genuine Rainbow Products.

WHAT IS COVERED UNDER THE RAINBOW WARRANTY?

Rexair provides to its independent Authorized Rainbow Distributors, a written four (4) year warranty on the Rainbow Cleaning System and attached accessories and a ten (10) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.

HOW LONG DOES IT TAKE TO RECEIVE MY ACCOUNT CREDITS?

Once you have completed your demo on the KnockItOut program, you must then submit a gift request on this website. You can expect a 6 - 8 week turn around time from the day you submit your request to the day you receive your account credits.